⚙️ GenAI toolkit designed to transform customer support across chat, email, and helpdesk platforms—powered by pretrained language models, customizable workflows, and seamless integrations.
customer-support-gen-ai brings together everything you need for:
Designed with flexibility in mind—tweak prompts, response styles, and context management to fit your brand voice.
git clone https://github.com/your-org/customer-support-gen-ai.git
cd customer-support-gen-ai
python3 -m venv venv
source venv/bin/activate
pip install -r requirements.txt
Then:
export OPENAI_API_KEY="your_key_here"
python setup_flow.py
It only takes a few minutes to set up and start sending smarter support responses.
from csga import ChatFlow
bot = ChatFlow(model="gpt-4", helpdesk="zendesk")
print(bot.reply("Hi, I haven't received my order yet—can you check?"))
from csga import EmailResponder
responder = EmailResponder(model="gpt-3.5-turbo")
reply = responder.generate(
subject="Refund request",
body="I’d like a refund for order #1234, please."
)
print(reply)
Out-of-the-box integration templates for:
Find tutorials and templates in our resource hub:
Deep dives, real-world examples, and walkthroughs:
Using GenAI for support delivers measurable benefits:
Read the full case study: Boosting CSAT with GenAI.
We love collaboration:
Please sign our Contributor License Agreement (CLA) when submitting.
Optimized for discoverability, covering:
Blogs:
Videos:
This project is licensed under MIT. See LICENSE for details.
customer-support-gen-ai is brought to you by Twig.so—helping companies deliver smarter, faster, AI-driven support.